Frequently Asked Questions

Aries Charter Transportation has been in business for over 25 years.

Aries Charter Transportation typically requires a 50% deposit at the time the vehicle is booked.

The total payment is due 14 days before the scheduled departure date. Any trip booked within the 14 days prior to the scheduled date requires payment in full at the time of booking.

Your complete deposit is completely refundable up to 14 days prior to the scheduled trip date. Any trip cancelled within 14 days of the scheduled date will forfeit the deposit. If any booking is cancelled within five days of service, the entire payment is forfeited.

Motor coaches have a five-hour minimum. Mini buses have a three-hour minimum.

Your price quote includes tolls, but does not include parking costs. You are responsible for all parking fees.

A tip for the driver is not required, but if the driver does his/her job well, a tip is always appreciated. We suggest a 10-20% gratuity, depending on service.

To suit your payment needs, Aries Charter accepts Visa, MasterCard, American Express, Discover, checks, and money orders. We do not accept personal checks 14 days or less prior to service.

You will be charged a 50% deposit at the time you book the order with Aries Charter Transportation. The balance will be charged 14 days prior to service. A change regarding moving up the booking date may result in some availability issues but a fee is not charged. As long as there is availability, Aries will be happy to reschedule your transportation needs, but we do request that you contact your Aries Charter Transportation representative as soon as you can to avoid any conflicts.

We generally recommend you book sooner rather than later. Depending on the month, a general guideline is one to two months in advance, but we are happy to serve your groups’ ground transportation needs at the last minute if we have a driver and vehicle available.

First, you will need to receive a quote for the desired occasion. This can be done by filling out our online quote form or by calling Aries Charter Transportation and speaking with one of our representatives. Your Aries Charter Transportation representative will generate a quote for you based on the information you give them. If you decide at this time that you wish to book our vehicle for service, your Aries representative will generate a contract and fax it along with a credit card authorization form for you to sign. The contract will include the date and bus type along with the price you were quoted. If you are booking more than 30 days out, a 50% deposit will be required to reserve your booking date, with the remaining balance due 14 days prior to service. If you are booking 30 days or less payment in full is required 14 days prior to service.

Your Aries Charter Transportation representative will contact you in the days prior to service to reconfirm what service we will be providing for your group. At this stage, final pick up times and all other special requests are processed.

The group chartering service is responsible for the hotel room and food costs for the driver. Typically, if a large charter is staying at a hotel, the hotel can offer a complementary room for the driver. Group is also responsible for any associated parking fees.

We have various sizes of vehicles including mini-buses and motor coaches:

• 24 Passenger Minibuses
• 29 Passenger Minibuses
• 39 Passenger Minibuses
• 40 Passenger Mini Coaches
• 54-57 Passenger Motorcoaches
• 34 Passenger Trolleys

Typically the large motor coaches come equipped with air conditioning and either a VCR or DVD system. The smaller size buses contain air conditioning and either a TV/VCR or DVD system. Lavatories are only available on the 47 and 55-passenger motor coaches.

Depending on the size, a bus can have anywhere from 1 to 6 television screens so the whole bus can have a clear view.

Aries Charter Transportation has affiliates that are just a phone call away to handle any unforeseeable problems. There is also a 24-hour customer service hotline to process any troubles.

Yes, you can drink alcohol on our buses, eat or bring a cooler on board, but there is a $100.00 (non-refundable) clean up fee if you do so.

Our motor coaches and mini-buses are not handicap accessible.

Aries Charter Transportation has 47 and 55 passenger models.

Aries Charter Transportation has 25, 28, 36 and 39 passenger models.